Comments on: Pickupflowers.com Review

By: Aimee

Aimee — Thu, 13 Oct 2011 12:48:16 +0000

fight for your refunds guys, I was able to get 100% after harassing them with some nasty mails :p

Worst case, you could probably get your bank to help you void the charge on your card.

By: Omair

Omair — Mon, 26 Sep 2011 11:03:58 +0000

DO NOT EVER ORDER FROM THIS WEBSITE!! I ordered flowers from this website and have regretted!! They delivered a day late and the quality of flowers was terrible! Flowers were actually wrapped in an old newspaper and were not the same as shown on the website. I asked for a refund and the agent asked for a picture. On telling him that I am embarrassed to ask my friends for a picture, they said that as per company policy they cannot issue a refund unless they see a picture! They are a terrible company and stay away!

By: Mohamad

Mohamad — Mon, 29 Aug 2011 11:13:35 +0000

Very disappointing experience.. Do not deal with them what so ever..

losses..
VERY wrongly timed gift
28 minutes of long distance calling
frustration

I placed my order on 21/8/2011 for delivery on 29/8/2011 which will be EID festivals. The second day from my order I received an email saying “we are pleased to inform you that your order was delivered”. Yes, true.. the order got delivered a WEEK before the occasion without any further notice to me!!!

Reason? shamlessly they justified this in all communication by telling.. Due to the high deman on floerists during EID, they can not deliver all orders in EID. So they make ealry deliveries. Imagine you order pizza for dinner and they bring it at noon because delivery guy is so busy in evening !!!

I called to complain and sent an email right away. They promised to check and come back to me. Later a short apology email came. I rfused it and asked for my money and reminded them of thier satisfation gurantee policy published on thier website (on time delivery and 100% money back). They ignored me for a day and then offered me 50% back!! Again I refused and complained. By then they surrendered and paid me the 100% back.

sorry I did not read these reviews before ordering

By: Dimo

Dimo — Fri, 24 Jun 2011 19:07:17 +0000

Do not order from this site ever. I ordered flowers to be delivered to my girlfriend in Germany on Friday June 18th. I paid extra money for the next day delivery, got confirmation for delivery of the flowers on Friday 18th.
However the flowers did not arrive until Monday of the following week. To make things worse they claim they will check with neighbors and leave the flowers with them. Nobody did that or even try to call the number I left there.
I contacted their customer support for refund, all they said was the delivery is not guaranteed. If it is not then don’t advertise next day delivery!!!

By: Rose

Rose — Sun, 08 May 2011 08:36:40 +0000

Absolutely pathetic service. I placed the order almost a week ago for Mother’s Day flowers to be delivered to India and it’s evening there now and yet it hasn’t been delivered. When I called them up and asked them they are so clueless, they don’t even know who their retailer is in the city. They “trust” they will deliver soon enough is what I heard from them. And then again they don’t promise that the flowers will be fresh given that it is going to be delivered late. Absolutely f*** all service! Will never use them ever again. More stress for every buck you pay these folks!

By: Aimee

Aimee — Fri, 25 Feb 2011 04:41:14 +0000

so sad to hear about your experience.. i’ve heard a lot of similar stories, minus the delivering to the neighbor! thanks for sharing though, hopefully it’ll help others in the future.

Would also love to hear recommendations on any GOOD sites for flower delivery for a change. hehe

By: Pepe

Pepe — Sun, 20 Feb 2011 02:08:44 +0000

Hi,

So I decided to send my girlfriend flowers on Valentines day. Not only did the company screw up by delivering them to her neighbour, they didn’t even call her like they said they would. The picture on the website didn’t even match the ugly flowers and card she recieved.

By: Picky flower

Picky flower — Mon, 20 Sep 2010 16:47:36 +0000

I am not surprised that their “local agents” don’t deliver in time since they don’t get paid in time. The whole crowd is a rip off. They get a huge cut of the order price and leave their bills unpaid. So the florists just can’t be arsed to deliver their orders for free. I would never use the service.

By: Aimee

Aimee — Tue, 01 Jun 2010 00:51:52 +0000

Hi Megan, that’s what i did, write a complaint especially since they would only refund 50% O_o. In fairness to them, they emailed me a month later apologizing and eventually gave me a full refund after.. although i was already in the process of requesting a charge back from my credit card company ^_^. Good luck!

By: Megan Crowley

Megan Crowley — Mon, 31 May 2010 20:22:48 +0000

I had the exact same problem with them today. Their customer service is absolutely terrible! They delivered the flowers to the wrong house and refuse to tell me who their local supplier is. I am in shock. What can I do but write a complaint and dispute the charge via Paypal?

By: mm

mm — Sun, 09 May 2010 13:39:18 +0000

i should have known before dealing with this people. same rant here..they emailed me that they delivered the package when they really haven’t.

By: aisha

aisha — Sun, 14 Feb 2010 17:52:04 +0000

I love it, I was so scared to send the flowers since this was my first time, but he got the flowers on time. I am very happy